At Dweller, your trust is our priority. We value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including submitting a Know Your Customer (KYC) form, sharing personal details, and interacting with our roommate-finding platform.
By using Dweller, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of personal information to provide our services and improve the user experience:
1.1 Personal Identification Information
When you create an account or use our services, we may collect:
Full name
Email address
Contact number
Date of birth
Sex
1.2 KYC Information
To verify your identity, we may collect:
Government-issued ID (Passport, Driver’s License, etc.)
Proof of address (e.g., utility bills)
Photograph
1.3 Property Information
When you list a property or look for a roommate, we collect details about the property and its owner:
Photos of the property
Photos of the owner
Location of the property (address)
1.4 Payment Information
We collect payment details to facilitate transactions:
Credit/Debit card information (processed via third-party payment gateways)
Billing address
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing Services
Account Creation and Management: To help you create and manage your account, including verifying your identity through KYC.
Connecting with Roommates: To help you find and connect with potential roommates based on your preferences and the information you provide.
Listing Properties: To display property details and facilitate the roommate-finding process.
Processing Payments: To handle payments securely and ensure the proper functioning of paid services.
2.2 Communication
To Contact You: We use your email or phone number to communicate important updates, respond to inquiries, and send notifications related to the service.
Marketing and Promotions: With your consent, we may send promotional materials or offers related to our services. You can opt out of these communications at any time.
2.3 Security and Compliance
Fraud Detection and Prevention: We use KYC and other personal data to detect and prevent fraudulent activities.
Compliance with Legal Obligations: We may use your information to comply with applicable laws, legal requests, and government regulations.
3. Sharing Your Information
We do not sell or share your personal information with third parties, except under the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in providing services, such as:
Payment processors
Identity verification services
Cloud hosting and data storage services
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
Comply with legal obligations
Protect the rights, property, or safety of Dweller, our users, or others
Investigate or prevent fraudulent activities or violations of our terms of service
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new entity. You will be notified of any such change and have the option to request deletion of your data.
4. Data Security
We take the protection of your information seriously and implement industry-standard security measures to safeguard your personal data. These include:
Encryption of sensitive data during transmission (such as payment information)
Secure storage of personal information in encrypted databases
Access control measures to restrict access to your data
While we strive to protect your information, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
When your data is no longer needed, we will securely delete or anonymize it.
5.1 Account Deletion
If you choose to delete your Dweller account, your personal information will be removed from our systems within 30 days.
However, certain information may be retained if required by law or for legitimate business purposes (e.g., payment records, fraud prevention).
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Update
You can access and update your personal information at any time by logging into your Dweller account.
6.2 Data Deletion
You may request the deletion of your personal data by contacting us at [Insert Contact Information]. We will process your request in accordance with applicable legal requirements.
6.3 Opt-out of Marketing
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any of our communications or by updating your preferences in your account settings.
6.4 Data Portability
Upon request, we can provide you with a copy of your personal data in a commonly used electronic format.
7. Third-Party Links
Our app may contain links to third-party websites or services.
This Privacy Policy does not apply to those external sites, and we encourage you to review the privacy policies of any third-party services you interact with.
8. Children’s Privacy
Dweller is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our app or sending an email notification. Your continued use of the app after any changes indicates your acceptance of the new terms.